Microsoft Office 365 Can't Activate Mac Os El Capitan

Mar 12, 2020 Microsoft Office 2016 - Unmistakably Office, designed for Mac. The new versions of Word, Excel, PowerPoint, Outlook, and OneNote provide the best of both worlds for Mac users - the familiar Office experience paired with the best of Mac. If you already use Office on a PC or iPad, you will find yourself right at home in Office 2016 for Mac.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

  • I uninstalled 2016 office and went back to 2011. Microsoft's first support replies came shortly after OS X El Capitan was released, which means the company has been working on a fix for several.
  • 2020-4-3  The following instructions step through the process of configuring your Office 365 Exchange Online account with Apple Mail for Mac OS X 10.11 (El Capitan), macOS 10.12.
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Symptoms

When you try to activate or sign in to any of the Microsoft Office 2016 applications after you install the version 15.33 update, you receive a blank authentication screen. Additionally, you may see any of the following symptoms.

Symptom 1

The following issues occur in the Unified Logging Service (ULS) log:

  • The server has redirected to a non-https URL.
  • Errors occur in Azure Active Directory Authentication Library (ADAL) authentication.

To locate the ULS log, open Finder and browse to the following path:

Note <Application> represents the name of the application that you are troubleshooting.

Symptom 2

You notice that in an HTTP trace, the server response includes multiple WWW-Authenticate headers, such as the following:

Cause

The symptoms occur for the following corresponding reasons:

Cause for symptom 1

Starting from Office 2016 for Mac version 15.33, unsecured endpoint traffic is blocked in authentication flows.

Cause for symptom 2

Starting from Office 2016 for Mac version 15.33, the authentication method no longer selects NTLM authentication when multiple WWW-Authenticate headers are present in the response. The issue occurs when the selected authentication method is unsuccessful.

Resolution

Resolution for symptom 1

Configure all authentication endpoints to use the Secure Sockets Layer (SSL) protocol.

Resolution for symptom 2

Install the September 2017 update for Office 2016 for Mac version 15.38.

More Information

More information for symptom 1

The resolution applies when you use Microsoft Active Directory Federation Services or non-Microsoft federation solutions.

Check compatibility

You can upgrade to OS X El Capitan from OS X Snow Leopard or later on any of the following Mac models. Your Mac also needs at least 2GB of memory and 8.8GB of available storage space.

MacBook introduced in 2009 or later, plus MacBook (13-inch, Aluminum, Late 2008)
MacBook Air introduced in late 2008 or later
MacBook Pro introduced in mid 2007 or later
Mac mini introduced in early 2009 or later
iMac introduced in mid 2007 or later
Mac Pro introduced in early 2008 or later
Xserve models introduced in early 2009

To find your Mac model, memory, storage space, and macOS version, choose About This Mac from the Apple menu . If your Mac isn't compatible with OS X El Capitan, the installer will let you know.

Make a backup

Before installing any upgrade, it’s a good idea to back up your Mac. Time Machine makes it simple, and other backup methods are also available. Learn how to back up your Mac.

Get connected

It takes time to download and install OS X, so make sure that you have a reliable Internet connection. If you're using a Mac notebook computer, plug it into AC power.

Download OS X El Capitan

For the strongest security and latest features, find out whether you can upgrade to macOS Catalina, the latest version of macOS.

If you still need OS X El Capitan, use this link: Download OS X El Capitan. A file named InstallMacOSX.dmg will download to your Mac.

Install the macOS installer

Double-click the downloaded file to open a window showing its contents. Then double-click the file within, named InstallMacOSX.pkg.

Follow the onscreen instructions, which will guide you through the steps necessary to install.

Begin installation

Microsoft Office 365 Can

After installation of the installer is complete, open the Applications folder on your Mac, then double-click the file named Install OS X El Capitan.

Click Continue and follow the onscreen instructions. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed.

Allow installation to complete

Please allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart, show a progress bar, or show a blank screen several times as it installs both OS X and related updates to your Mac firmware.

Learn more

Microsoft Office 365 Can't Activate Mac Os El Capitan Free

  • OS X El Capitan won't install on top of a later version of macOS, but you can erase your disk first or install on another disk.
  • You can use macOS Recovery to reinstall macOS.