Oct 21, 2014  There have been some updates to Microsoft Office, including Lync, that may resolve this issue. Sign in to Lync and click a contact. On the Contact menu, click View Past Conversations. On the right side, click the date of the conversation. Tips: To search through the Conversation History, click the folder in the navigation pane that you want to search in. Type a word or phrase in the Search box.

Introduction

This article describes how to do a clean uninstallation of Microsoft Lync for Mac 2011.

Procedure

To cleanly uninstall Lync for Mac 2011, follow these steps:

Note

Lync For Mac 2011

You may be able to avoid uninstalling Lync for Mac 2011 if you create a new profile on the Mac. If you contact Microsoft technical support, you may be asked to create the new profile as a troubleshooting step. If the issue is resolved by creating the new profile, it will be determined that the issue was caused by a corrupted profile.

1. Log on to your computer by using administrative credentials.

2. Exit Lync if it's running.

3. Drag the Lync application to the Trash.

4. To remove your existing Lync preferences, delete the following files:

   • Users/username/Library/Preferences/com.microsoft.Lync.plist

   • Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist

   • Users/username/Library/Logs/Microsoft-Lync-x.log

     Note This file is present only if you turned on Lync Logging.

   • Users/username/Library/Logs/Microsoft-Lync.log

5. To remove all Lync files from your computer, delete the following folders in the Users/username/Documents/Microsoft User Data folder:

   • Microsoft Lync Data
   • Microsoft Lync History

   Note

   If you delete the Microsoft Lync History folder, you delete all conversations that are saved in the Conversation History.

6. In the Applications/Utilities folder, open Keychain Access.

   • Delete any keychains on the left that resemble OC__KeyContainer__.

See the following table for more information about the path locations that are used in Lync for Mac 2011.

Microsoft Lync 2013 Download Free

Microsoft Lync 2014 Mac Pro

More Information

To view the Lync for Mac 2011 deployment guide, go to the following Microsoft website: Lync for Mac 2011 Deployment Guide.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.